FAQ2019-03-25T15:22:01-04:00
Can I call customer service to place my order?2019-04-10T16:53:21-04:00

CreditForCaring orders must be place on a smart device or computer.  We do not accept phone orders.

Can I purchase products without a prescription?2019-04-10T16:54:19-04:00

You can purchase our products without a prescription.  If you wish to file for insurance reimbursement please consult with your healthcare team to obtain a prescription and then submit your purchase for reimbursement to the insurance payer using the contact information on the insurance ID card.

How can I contact you?2019-04-10T16:55:11-04:00

Click here to visit our contact us page (info@reunioncare.com | 813-625-5264)

How do I report a problem or offer a suggestion?2019-04-10T16:54:54-04:00

Please send us your recommendation, suggestions and complaints to info@reunioncare.com or visit our contact us form.

How do I track my order?2019-04-10T16:52:29-04:00

Tracking Your Order

Order tracking can be viewed by logging into your CreditForCaring account and viewing My Account > Orders from the top navigation: https://www.thecaringapp.com/my-account/orders.

How long does it normally take to receive my refund or credit?2019-04-10T16:53:01-04:00

Refunds will be made back to the order credit card in twenty business days of receiving the items back to Medline Industries.  Restocking fees due apply.

What does my prescription need to include?2019-04-10T16:54:01-04:00

The prescription must be signed by a licensed health practitioner.

What happens if I order the wrong product?2019-04-10T16:51:50-04:00

Carefully inspect your order packaging before opening. Unfortunately we cannot accept open or partially use products due to health restrictions and laws.

What is your return policy?2019-04-10T16:53:42-04:00

Return Policy

CreditForCaring shall initiate all appropriate paperwork on all returned items regardless of the reason for the product return. CreditForCaring will provide credit for any product returned due to shipping errors, product defects and product recalls.  CreditForCaring will issue full credit provided that the product is returned within thirty (30) days and consumer incurs the return shipping costs.  To receive full product credit (minus freight charges) for returns on orders shipped directly to the patient’s home, the package must be unopened and the return must be processed within thirty (30) days.  Consumer or the patient will incur the shipping cost.  The following restocking schedule would be in effect for returns due to reasons that are clearly the responsibility of consumer.

CreditForCaring will provide credit for any product returned due to shipping errors, product defects and product recalls.  For any returns due to ordering errors or other reasons that are clearly the responsibilities of consumer: CreditForCaring will issue credit less freight and appropriate restocking fees (see below)   provided that the product is returned within thirty (30) days.   For returns on orders shipped directly to the patient’s home, the package must be unopened and the return must be processed within thirty (30) days.  Consumer or the patient will incur the shipping cost and the appropriate restocking fee.  The following restocking schedule applies to all applicable returns that are deemed the responsibility of the consumer.

Return from Date of Invoice Re-stocking fee Percentage
0 – 30 Days 5% + Freight
31 – 60 Days 10% + Freight
61 – 90 Days

Greater than 90 days

20% + Freight

not returnable unless expressly approved prior to receipt – contact your CreditForCaring for additional information.

Why are your prices so low?2019-04-10T16:54:38-04:00

CreditForCaring believes that caregivers, patients and family deserve the very best products at the lowest price.  That is why we have partnered with Medline Industries for the great deals.